Store Policy

At Depends Magazine, every issue is shipped with care, and we want your shopping experience to be as smooth as the read itself.

We offer two shipping options at checkout: untracked and tracked shipping.
Untracked shipping is more affordable but does not include a tracking number, meaning we're unable to locate or trace a package once it has been dispatched. The customer accepts the risk that comes with it: once a package is dispatched, we have no way to trace it, confirm its location, or recover it if it is lost, stolen, or delayed. If you'd like the ability to monitor your order's progress, need it to arrive by a specific date, or simply want peace of mind, we strongly recommend selecting tracked shipping.

By choosing this option, the customer accepts the risk that comes with it: once a package is dispatched, we have no way to trace it, confirm its location, or recover it if it is lost, stolen, or delayed. For this reason, we're unable to offer refunds or free replacements for packages sent via untracked shipping that do not arrive.
If you'd like the ability to monitor your order, have proof of delivery, or simply want peace of mind, we strongly recommend choosing tracked shipping at checkout.
Please double-check your shipping address before completing your order, since we're not able to modify or correct it once an order has shipped. If a package is not delivered due to an incomplete or incorrect address, we're unable to offer a free replacement or refund, as this falls outside our control; a reshipment can be arranged at the customer's expense.

If your order arrives damaged or if something seems wrong, please reach out to us within 7 days of delivery at info@dependsmag.com, including your order number and photos where relevant, and we'll do our best to make it right.